Help Desk / Customer Service Software
Zendesk is global enterprise platform used by more than 50,000 companies worldwide to deliver excellent customer service.
From the interface, Zendesk looks simple but the power of what you can do with this application really hides in the configuration capability.
The standard configuration isn’t technical, but Zendesk is an application that requires knowledge and experience in process design, to ensure it’s set up properly to meet the business requirements.
The level of configuration is subject to the licence you purchase. Using a consultant with an understanding of what this application can really do, will help you keep costs to a minimum by utilising the different features or licence types.
Zendesk provides developer API for integration to other systems and a huge suite of application add-ons that cater for a multitude of business needs.
The help centre provides a knowledge base and community forum for staff and customers. The customer portal allows clients to log tickets and view updates. It’s simple but powerful and really enables businesses to give their clients the ultimate customer service experience.
Zendesk is an exciting product that is extremely configurable. A scope is highly recommended to make sure it’s the right system and can be correctly implemented into your business.
Internal & Public Notes
Unlimited Document Storage
Configurable Forms and Fields
Triggers for Workflow Automation
Macros for Email Templates and Field Updates
Powerful Insight Reports
Desktop and Mobile Applications
Custom Views & Pipelines
Hundreds of Application Add-Ons
Full Audit History
Client Help Centre (Portal)
Knowledge Base for Clients
Community Forum for Clients
Unlimited Client Users (End Users)
Configurable User Permissions
Desktop & Mobile Apps
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