Category Archives: Workflow Automation

Delivering Customer Service

Every business can talk about delivering excellent customer service but how do you stand out from the competition?   How do you make customers and potential business partners feel confident that delivering a great service is more than just words.

The level of customer service in a business can be measured by the level of ‘Quality Assurance’.  Quality assurance is about ‘People’, ‘Processes’ and ‘Systems’ working seamlessly together to manage tasks, such as the list below.

  • Lead Management
  • Job Lists (Projects)
  • Scope Management
  • Generating Quotes
  • Task Management
  • Staff Timesheet Management
  • Staff Utilisation Reports
  • Purchase order creation with integration to Xero (if required)
  • Invoice creation with integration to Xero (if required)
  • Project Summary Financial Reports

There is every opportunity for small businesses to demonstrate that they are industry leaders in customer service, as software applications are available for every industry.

When you see what’s out there, it leaves you feeling excited about the future and instantly calculating the potential savings to your business.  The right application is not expensive to implement and they provide user-friendly features that everyone can learn to use.

If you are one of those companies that still operates using manual processes, then it’s time to evaluate your options and understand how easy ‘change’ can be.

If you would like a NO OBLIGATION demonstration of systems available to you, click here to send us an enquiry and we will contact you to arrange a FREE 30 minute demonstration.